Overview
Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs
This course will introduce you to business process management. You’ll learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers.
Learning Outcomes
After you complete this course, you will be able to: -
- Define business process management and related concepts
- Recognize the vital role processes play in a business
- Appreciate the role of technology in process management
- Develop a vision to guide process improvement
- Understand how to design or enhance an existing process using the business process life cycle
- Construct a process map
- Perform a what-if analysis to improve your processes
- Implement and monitor process changes
- Identify how Lean and Six Sigma methods can assist in managing and improving processes
- Use a variety of tools and techniques to eliminate waste and redundancies
Course Outline
- 2.1: What is Business Analysis?
- 2.2: What is Enterprise Content Management?
- 2.3: Enterprise Content Management Model
- 2.4: What is Business Process Re-Engineering?
- 2.5: Business Process Re-Engineering Model
- 3.1: What is Business Process Management?
- 3.2: Brief History of Business Process Management
- 3.3: What are the Benefits of Business Process Management?
- 6.1: Creating a Vision and Seeing the Big Picture
- 6.2: Sharing Your Vision
- 6.3: Dreaming Big
- 7.1: Gathering Information
- 7.2: Defining Your Problem
- 7.3: Identifying Existing and Future Processes
- 7.4: About Process Mapping
- 7.5: Creating a Process Map with a Flow Chart
- 7.6: Creating a Process Map with a Swimlane Diagram
- 7.7: Map it Out
- 7.8: Defining Improvements
- 7.9: Establishing Functions and Identifying Function Leaders
- 8.1: Performing What-if Analysis
- 8.2: Test Driving
- 8.3: Testing the Design
- 9.1: Implementing Processes
- 9.2: Exploring Automation
- 9.3: Automating Processes
- 9.4: Understanding Business Rules
- 9.5: Making Connections
- 9.6: The Role of Workflow Engines
- 9.7: Case Studies
- 9.8: Steps to Implement a Workflow Engine
- 10.1: Implementing Measures
- 10.2: What is Business Activity Monitoring (BAM)?
- 10.3: The Balanced Scorecard
- 10.4: Creating a Balanced Scorecard
- 10.5: Identifying Gaps with Process Mining
- 11.1: What It’s All About
- 11.2: Business Process Improvement
- 11.3: Introduction to Lean
- 11.4: Cut Out the Waste
- 11.5: Introduction to Six Sigma
- 11.6: Tie It All Together
Price: US$220
Course Features
- Modules 12
- Duration 4 Weeks
- Content Type Text & media
- Assessment Yes
- Pass Percentage 70%
- Certificate Yes
