Overview
Insurance claim management is an important and prestigious profession involving interesting and sometimes unusual situations that can require a wide variety of tasks. It’s also a highly responsible position requiring important decisions that can greatly impact the financial affairs of the insurance company, its policyholders, and others.
The individuals in the claim department who manage claims are known by various titles. One of the oldest and most commonly known is claim adjuster. This title is derived from the word adjust, which can be defined as “bringing to a more satisfactory state; settling; resolving.”
Through the years, however, other titles have been substituted in an effort toward more modern language or to better describe the role of the person who manages claims, such as:-
- claim representative,
- claim handler,
- claim agent,
- claim person,
- claim auditor,
- claim investigator,
- claim examiner, o
- claim technician.
Because so many different titles exist, when people speak of those who manage claims, they often use these titles interchangeably. And while we use most of these titles throughout the course, we prefer the title claim professional.
It’s all-encompassing and, most importantly, it expresses the goal that all claim people should set for themselves: professionalism.
Learning Outcomes
On successful completion of this course, you will be able to:-
- explain how a claim department operates and how other departments in an insurance company contribute to the claims function;
- describe the skills and resources that are required for claim handling;
- identify the elements of the claim handling process;
- describe common procedures involved in investigating, evaluating, and
disposing of claims; and - explain the importance of various ethical issues in claim handling.
Course Outline
Price: US$195
Course Features
- Modules 5
- Duration 4 Weeks
- Content Type Text & media
- Assessment Yes
- Pass Percentage 70%
- Certificate Yes
