Overview
Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.”
Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.
Learning Outcomes
After you complete this course, you will be able to:
- Recognize the importance of having a performance review process for employees.
- Understand how to work with employees to set performance standards and goals.
- Develop skills in observing, giving feedback, listening, and asking questions.
- Make the performance review legally defensible.
- Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
Course Outline
- 2.1: What are Performance Appraisals?
- 2.2: Making Connections
- 2.3: Building Trust
- 3.1: Three Slippery Areas
- 3.2: Making Connections
- 4.1: Choosing What Works
- 4.2: Winning Performance Appraisals
- 5.1: The Four Steps
- 5.2: Sample Performance Appraisal Forms
- 6.1: Identifying Dreams and Setting Goals
- 6.2: My Dreams and Goals
- 6.3: Putting it All Together
- 7.1: The Four Phases
- 7.2: The Basis for Review
- 11.1: Active Listening
- 11.2: The Mission: To Listen
- 12.1: Basic Skills
- 12.2: Probing
- 12.3: Non-Verbal Messages
- 12.4: Interpretation Exercise
- 13.1: The Importance of Feedback
- 13.2: Six Characteristics
- 13.3: Case Studies
- 16.1: A Basic Format
- 16.2: Preparation
- 19.1: The Importance of Coaching
- 19.2: Task Preparation
- 23.1: Make the Commitment
- 23.2: Behavior Contracts
- 23.3: Recognizing Mrs. Stanford
- 24.1: If You Have To Let Them Go...
- 24.2: Role Play
Price: US$220
Course Features
- Modules 27
- Duration 3 Weeks
- Content Type Text & media
- Assessment Yes
- Pass Percentage 70%
- Certificate Yes
