Overview
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.
Learning Outcomes
After you complete this course, you will be able to:
- Understand what conflict is and how it can escalate.
- Understand the types of conflict and the stages of conflict.
- Increase positive information flow through non-verbal and verbal communication skills
- Recognize the five most common conflict resolution styles and when to use them.
- Develop effective techniques for intervention strategies.
- Become more confident of your ability to manage conflicts to enhance productivity and performance.
Course Outline
- 2.1: What is Conflict?
- 2.2: Positives and Negatives
- 6.1: Understanding the Johari Window
- 6.2: My Window
- 6.3: Case Study: Spontaneous and Reflective Behaviors
- 7.1: The Five Stages of Conflict
- 7.2: Another Version of the Conflict Process
- 7.3: Conflict Outcomes
- 7.4: Strategies for Dealing with Conflict
- 9.1: The Questionnaire
- 9.2: Scoring
- 9.3: The Conflict Grid
- 9.4: Pros and Cons
- 10.1: The Communication Chain
- 10.2: Other Barriers
- 10.3: Establishing Positive Intent
- 12.1: What is Paraphrasing?
- 12.2: Making Connections
- 13.1: Asking Questions
- 13.2: Probing Techniques
- 16.1: Skills Test
- 17.1: A Strategy for Conflict Resolution
- 18.1: Preparing for Conflict
- 18.2: Conflict Resolution with Facilitation
- 18.3: Setting Norms
- 18.4: Coaching Through Conflict
- 18.5: Managing Your Emotions
Price: US$220
Course Features
- Modules 19
- Duration 2 Weeks
- Content Type Text & media
- Assessment Yes
- Pass Percentage 70%
- Certificate Yes
