Overview
This course describes the skills and knowledge required to deliver insurance broking services to clients. It includes responding to client enquiries for broking services, undertaking risk assessments, and establishing arrangements for providing ongoing services.
The course applies to those who use well-developed communication and administrative skills when providing broking assistance in a range of client services. Individuals may work in small or large brokerage organisations dealing with retail and/or commercial clients.
Learning Outcomes
On completion of this course, you will be able to effectively:-
- Respond to client enquiries for broking services
- Establish relationship with client and identify client’s objectives, needs and financial situation
- Analyse client’s objectives, needs, financial situation and risk profile to develop appropriate strategies and solutions
- Undertake risk assessments and conduct market research to determine the most suitable product to meet risk exposure
- Present appropriate strategies and solutions to client and negotiate an insurance plan, policy or transaction
- Provide an insurance programme for broking client
- Agree to an insurance plan, policy or transaction and complete documentation
- Place client insurances and confirm cover with client
- Provide ongoing service where requested by client
- Provide a claims service to broking client.
Course Outline
- 2.1: Legal and ethical responsibilities for brokers
- 2.2: Know Your Client
- 2.3: Informal Information Collection
- 2.4: Formal Information Collection
- 2.5: Summary
- 3.1: Risk Assessment
- 3.2: Developing Client Solutions
- 3.3: Get Quotes from Insurers
- 3.4: Comparing Quotes and Negotiating with Insurers
- 3.5: Case Study
- 3.6: Summary
- 4.1: Prepare Documentation for Advice
- 4.2: Present Recommendations to Client
- 4.3: Case Study
- 4.4: Discuss Options
- 4.5: Place Client Insurances and Confirm Cover
- 4.6: Premium Invoicing and Client Money Handling
- 4.7: Summary
- 5.1: Claims Handling
- 5.2: Advise the Client
- 5.3: Notify Insurers About Claims
- 5.4: Reviewing Terms and Conditions of the Policy
- 5.5: Repair or Replacement?
- 5.6: Notify Client of Terms of Settlement
- 5.7: Reinstating The Sum Insured or Limit of Liability
- 5.8: Case Study
- 5.9: Summary
Price: US$175
Course Features
- Modules 5
- Duration 4 Weeks
- Content Type Text & media
- Assessment Yes
- Pass Percentage 70%
- Certificate Yes
