Overview
The Ethical Guidelines for Insurance Professionals course provides a deep and practical understanding of the ethical foundations required to uphold professionalism, trust, and integrity in the insurance industry. The course explores the three pillars of ethical behavior—morals, laws, and ethics—and demonstrates how they shape decision-making, conduct, and stakeholder relationships in everyday insurance practice. Learners gain insight into how societal expectations, regulatory frameworks, and personal values intersect to influence the behaviour of agents, brokers, claims practitioners, underwriters, and other industry professionals.
The course further examines the critical traits of professionalism, including high ethical standards, competence, altruism, continuous education, independent judgment, and public recognition. Through realistic workplace examples—ranging from underwriting dilemmas to claims settlement conflicts—learners understand how ethical challenges arise and how they can be resolved using principled reasoning, professional codes, and sound judgment.
By integrating theory with practice, the course equips insurance professionals with the ability to navigate complex moral conflicts, comply with industry regulations, identify potential ethical risks, and make decisions that serve the best interests of all stakeholders. It enhances professional discipline, strengthens market trust, and supports the development of a highly ethical and reputable insurance sector.
Learning Outcomes
By the end of this course, learners will be able to:-
- Differentiate clearly between morals, laws, and ethics, and explain how each forms the foundation for ethical behaviour in insurance practice;
- Apply moral principles and professional values to real-world situations requiring judgment between right and wrong, fairness, honesty, and integrity;
- Interpret and comply with insurance laws and regulatory requirements, including licensing, claims practices, and policy issuance regulations that govern professional behaviour;
- Analyze ethical dilemmas that arise when multiple “right” choices appear possible and determine appropriate responses that uphold consumer trust and professional credibility;
- Demonstrate the traits of professionalism, such as competence, altruism, accountability, continuous education, and the ability to think and act independently;
- Evaluate conflicts of interest, including those relating to commissions, production pressure, and competing stakeholder needs, and recommend ethical courses of action;
- Apply ethical reasoning to insurance functions such as underwriting, claims handling, sales, and customer service to ensure outcomes that are fair, transparent, and aligned with industry expectations; and
- Uphold high ethical standards in professional practice, fostering public trust, strengthening industry reputation, and contributing to a responsible and customer-centric insurance environment.
Course Outline
- 1.1: Learning Outcomes
Price: US$99
Course Features
- Modules 10
- Duration 4 Weeks
- Content Type Text & media
- Assessment Yes
- Pass Percentage 70%
- Certificate Yes
