Overview
The Executive Certificate in Digital Insurance Course is a comprehensive professional program designed to equip insurance practitioners, managers, and stakeholders with the knowledge, tools, and practical insights needed to thrive in a rapidly evolving digital landscape.
As digital transformation reshapes the global insurance industry, professionals must adapt to new technologies, innovative business models, regulatory requirements, and changing customer expectations. This course explores how emerging technologies such as Artificial Intelligence, Big Data, Blockchain, Telematics, and Mobile Platforms are disrupting the insurance value chain — from product development and underwriting to distribution, claims management, and customer engagement.
With a strong focus on both global trends and African realities, particularly in East Africa, the course blends theoretical foundations with practical case studies, regulatory insights, and deployment strategies. Learners will gain exposure to best practices from international markets while understanding how to tailor digital solutions to local contexts.
The program is delivered in 12 structured modules in addition to the introduction module, each covering a critical dimension of digital insurance. Together, the modules build a holistic perspective — enabling learners not only to understand the digital insurance ecosystem but also to participate in shaping its future.
This course is highly relevant for underwriters, claims managers, insurance agents and brokers, IT and digital transformation specialists, regulators, and managers at all levels who seek to remain competitive in the digital age.
Download BrochureLearning Outcomes
By the end of this course, learners will be able to:
- Understand the digital transformation of insurance — explain the drivers, opportunities, and challenges shaping digital insurance globally and regionally;
- Analyze the digital insurance ecosystem — evaluate the roles of insurers, insurtechs, regulators, agents, and customers in building sustainable digital models;
- Assess the impact of emerging technologies — such as AI, IoT, Blockchain, Big Data, and cloud systems on underwriting, pricing, distribution, claims, and customer experience;
- Evaluate innovative business models — including on-demand, parametric, embedded, and ecosystem-driven insurance solutions;
- Explore regional perspectives — analyze how digital insurance is unfolding in Africa, with particular focus on East African markets (Kenya, Uganda, Tanzania);
- Examine regulatory and compliance frameworks — understand how data protection, KYC, AML, and consumer protection impact digital transformation; and
- Develop strategic and operational readiness — learn how to plan, test, and deploy digital insurance solutions, ensuring alignment with business goals.
Course Outline
- 2.1: Benefits and Strategic Impact
- 2.2: Technology as the Engine of Transformation
- 2.3: The Digital Insurance Ecosystem ? A Network, Not a Chain
- 2.4: Global and African Context ? Why This Shift Matters
- 2.5: Understanding Digital Insurance ? A New Paradigm
- 2.6: Trust, Regulation, and Governance
- 2.7: Challenges and Strategic Opportunities
- 3.1: Technology and Regulation as the Twin Enablers
- 3.2: The Strategic Role of Partnerships and Integrations
- 3.3: From Linear Value Chains to Networked Ecosystems
- 3.4: Characteristics of a Digital Insurance Ecosystem
- 3.5: The Stakeholder Architecture of the Ecosystem
- 3.6: Global and African Ecosystem Case Studies
- 3.7: Opportunities and Strategic Value Creation
- 3.8: Challenges and Ecosystem Risks
- 3.9: Future Directions of Digital Insurance Ecosystems
- 4.1: Regulation and Governance: The Architecture of Trust
- 4.2: Partnership Ecosystems: How Insurers Scale Without Owning Everything
- 4.3: The Digital Customer Journey: Rewriting the Playbook
- 4.4: The African Moment: Why Distribution is the Game-Changer
- 4.5: Mapping the Modern Distribution Landscape
- 4.6: The Historical Arc: From Branch Counters to Ecosystem Integration
- 4.7: The Power Shift at the Edges of the Insurance Industry
- 4.8: The Invisible Infrastructure: Data and Technology
- 4.9: Trust, Culture, and Human Behavior
- 4.10: Barriers, Risks, and the Leadership Challenge
- 4.11: Opportunities: Distribution as a Growth Engine
- 5.1: Understanding Digital Underwriting
- 5.2: Data Sources Powering Digital Underwriting
- 5.3: Technologies Enabling Digital Underwriting
- 5.4: Automation, and Predictive Models
- 5.5: Risk Assessment in the Digital Age
- 5.6: Regulatory, Compliance & Ethical Dimensions
- 5.7: Leadership and Change Management
- 5.8: Opportunities and Strategic Impact
- 6.1: The Strategic Role of Claims in Digital Insurance
- 6.2: From Manual to Digital Claims Processes
- 6.3: Core Building Blocks of Digital Claims
- 6.4: Technologies Powering Digital Claims
- 6.5: Digital Claims Workflow
- 6.6: Digital Fraud Detection and Prevention
- 6.7: Regulatory, Compliance & Ethical Dimensions
- 6.8: African Market Applications
- 6.9: Leadership, Culture & Organizational Capability
- 6.10: Strategic Impact of Digital Claims
Price: US$485
Course Features
- Modules 13
- Duration 6 Weeks
- Content Type Text & media
- Assessment Yes
- Pass Percentage 70%
- Certificate Yes
