Overview
In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).
Learning Outcomes
After you complete this course, you will be able to:
- Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
- Write job specifications and identify core competencies.
- Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
- Get new employees off to a good start.
- Understand compensation and benefits.
- Maintain healthy employee relations.
- Make performance appraisals a cooperative process.
Course Outline
- 1.1: Pre-Assignment
- 2.1: The Basics of HR Management
- 2.2: Case Study: Expansion Staffing
- 5.1: Understanding Job Analysis
- 5.2: Performing an Analysis
- 5.3: Job Analysis Formats
- 7.1: Preparing a Profile
- 7.2: My Position Profile
- 8.1: Evaluate All Options
- 8.2: The Real Cost of Employee Turnover
- 11.1: Using a Resume Screening Guide
- 11.2: Developing a Resume Screening Guide
- 12.1: Preparation Checklist
- 12.2: Interview Exercise
- 13.1: History of the Interviewing Process
- 13.2: An Objective Interview
- 13.3: Basics of Behavioral Interviewing
- 13.4: Purpose of Behavioral Interviewing
- 13.5: Asking Questions
- 13.6: Provocative Statements
- 13.7: Sample Behavioral Description Interview Questions
- 13.8: Developing Behavioral Description Interview Questions
- 13.9: The Critical Incident Technique
- 13.10: Creating a Critical Incident
- 15.1: Why Have Orientation?
- 15.2: How Did Your Orientation Rate?
- 15.3: Problems to Avoid
- 15.4: Planning the Orientation Program
- 17.1: The Training Cycle
- 17.2: Internal vs. External Training
- 19.1: Performance Review Problems
- 19.2: A Performance Management Checklist
- 19.3: Case Study: Who Will Be the Best?
- 19.4: Dissecting a Performance Review
- 19.5: Identifying Behaviors
- 20.1: The Cost of Absenteeism
- 20.2: The Case of Gretchen Washington
- 20.3: Dealing with Attendance Management
- 21.1: Dealing with Diversity
- 21.2: Your Experience with Pigeon Holes
- 23.1: The Role of Compensation and Benefits
- 23.2: Pre-Assignment Review
- 23.3: Case Study: It’s Not You, It’s Me
- 25.1: Letting Staff Go
- 25.2: Case Study: How to Fire an Employee?
Price: US$275
Course Features
- Modules 27
- Duration 4 Weeks
- Content Type Text & media
- Assessment Yes
- Pass Percentage 70%
- Certificate Yes
