Overview
Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect our business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) totake our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This course will introduce you to knowledge management tips, techniques, and proven processes.
Learning Outcomes
After you complete this course, you will be able to:
- Define knowledge and knowledge management.
- Explain the difference between explicit and tacit knowledge.
- Identify various knowledge management theoretical models.
- Explain how a properly implemented knowledge management program can improve efficiency.
- Describe the steps for employing a new knowledge management program in an organization.
- Identify the required components for implementing a knowledge management framework within an organization.
Course Outline
- 2.1: What is Knowledge?
- 2.2: Communicating Explicit and Tacit Knowledge
- 2.3: What is Knowledge Management?
- 2.4: History of Knowledge Management
- 3.1: Reducing Costs and Growing Sales with Knowledge Management
- 3.2: Personal Work Performance and Bottom Line Benefits
- 3.3: Business Case Basics
- 3.4: Sample Knowledge Management Business Case
- 4.1: People
- 4.2: Recognition within the Knowledge Management Mix
- 4.3: Technology
- 4.4: Process
- 5.1: Introduction
- 5.2: Needs Analysis
- 5.3: Resource Identification
- 5.4: Process Analysis, Identification, and Construction
- 5.5: Accumulating, Sharing, and Storing Knowledge
- 7.1: The KM Process Framework (Bukowitz and Williams)
- 7.2: Knowledge Management Matrix (Gamble and Blackwell)
- 7.3: Process Model (Botha)
- 7.4: Knowledge Spiral Model (Nonaka and Takeuchi)
- 8.1: Cross-Functional Teams
- 8.2: Mentoring
- 8.3: Organizational Culture
- 8.4: IT Solutions
- 8.5: Which Technologies Would Be Best?
- 9.1: Building Knowledge Networks
- 9.2: Creating a Knowledge Management Body of Knowledge (KMBOK)
- 9.3: Creating a Chief Knowledge Officer (CKO) Position
- 9.4: Advertise for Your CKO
- 9.5: Creating a Post-Mortem Plan
- 9.6: Creating Measures
- 9.7: Start With a Pilot
- 9.8: Where Do I Put This?
- 9.9: Support Your Organization Through the Change
Price: US$225
Course Features
- Modules 10
- Duration 2 Weeks
- Content Type Text & media
- Assessment Yes
- Pass Percentage 70%
- Certificate Yes
