Overview
This course describes the skills and knowledge required to establish a customer’s requirements and expectations after a loss and report on the findings. It applies to individuals who may provide this service to organisations of various sizes and across a range of customer bases.
Learning Outcomes
By the end of this course, you should be able to:-
- Obtain information on the loss to be adjusted
- Determine the customer’s position now that the loss has occurred
- Carry out an appropriate assessment of the claim arising from the loss
- Report on the loss in accordance with the assignment instructions.
Course Outline
- 1.1: Learning Outcomes
- 2.1: Adjuster or assessor?
- 2.2: Case study: Assessor or adjuster?
- 2.3: A brief history
- 2.4: Engaging a loss adjuster
- 2.5: The role of the loss adjuster
- 3.1: The core skills of a loss adjuster
- 3.2: Case study: Thinking outside the box — a loss adjuster’s solution
- 3.3: The customer
- 3.4: Insurance codes and legal requirements
- 3.5: Code of Practice
- 3.6: Professional and representative bodies
- 3.7: Statutory and regulatory requirements
- 4.1: Case study: The contra proferentem rule
- 4.2: Categories of insurance
- 4.3: The assignment
- 4.4: Case study: Conflict of interest
- 4.5: Specialist services
- 5.1: The steps involved in the loss adjusting process
- 5.2: Conducting the investigation and validating the claim
- 5.3: Assessing the amount of the loss
- 5.4: Negotiating, settlement and recovery
- 5.5: Case study: Fine Fashions Outlet
Price: US$275
Course Features
- Modules 5
- Duration 4 Weeks
- Content Type Text & media
- Assessment Yes
- Pass Percentage 70%
- Certificate Yes
