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Insurance Institute of East Africa
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Overview

The Marine Claims Management programme provides a practical and comprehensive introduction to the principles, processes, and procedures involved in handling marine insurance claims.

Marine claims management requires a strong understanding of marine insurance principles, policy coverage, loss assessment, claims documentation, legal considerations, and claims adjustment procedures. The programme explores how marine insurers, claims officers, surveyors, adjusters, and other stakeholders work together to assess, investigate, negotiate, and settle marine claims efficiently and professionally.

Throughout the programme, participants will develop foundational understanding of:

  • Marine insurance claims principles and categories of loss
  • Claims handling and claims adjustment procedures
  • Hull and cargo claims management
  • General average and salvage principles
  • Recovery and subrogation rights
  • Warranties, liabilities, and dispute resolution processes
  • The role of surveyors, average adjusters, investigators, and legal counsel
  • Marine land-based transit insurance claims analysis and adjustment

The programme also examines the practical and operational realities of marine claims handling, including negotiation, dispute management, fraud considerations, documentation requirements, and the importance of professionalism and sound judgement in claims decision-making.

Structured examples, practical illustrations, case studies, and applied claims scenarios are incorporated throughout the course to strengthen understanding and support practical application of the concepts covered.

Learning Outcomes

On successful completion of this programme, you will be able to:

  • Explain the principles, terminology, and processes involved in marine insurance claims management
  • Understand the categories of marine losses and claims, including total loss, partial loss, general average, and salvage
  • Apply basic marine claims handling and claims adjustment procedures
  • Interpret marine claims documentation and supporting evidence used in claims assessment and settlement
  • Understand the roles of surveyors, adjusters, investigators, legal counsel, and claims officers within the marine claims process
  • Explain recovery, subrogation, warranties, and dispute resolution principles relevant to marine insurance claims
  • Analyse and adjust marine land-based transit insurance claims
  • Demonstrate an understanding of professionalism, communication, and sound judgement in marine claims management practice

Course Outline

Price: US$185


Course Features
  • Modules 8
  • Duration 6 Weeks
  • Content Type Text & media
  • Assessment Yes
  • Pass Percentage 70%
  • Certificate Yes
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Insurance Institute of East Africa

Insurance Institute of East Africa
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Insurance Institute of East Africa
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